Security and Vulnerability Reporting

Magnum Digital Solutions (“MagnumDS”, “we”, “us”, “our”)

Address: 770 Huronia Road, Barrie, ON L4N 6C6, Canada
Phone: +1 (705) 739-2267
Security contact: security@magnumds.com
Privacy contact: privacy@magnumds.com (Attn: Privacy Officer)

Effective date: November 13, 2026

Magnum Digital Solutions takes the security of its products seriously. If you believe you have found a security vulnerability in a Magnum machine, its software, or this website, please tell us.

Reports go to security@magnumds.com. This mailbox is read every working day by the people responsible for product security. This policy should be read together with our Privacy Policy.

1) How to report a vulnerability

Email security@magnumds.com. Please include as much of the following as you can:

• The product and, if you know it, the software version or machine serial number.
• A description of the issue and how to reproduce it.
• Any logs, screenshots or sample files that help us understand it.
• How we can contact you for follow-up questions.

Please do not include customer data, job content or personal information in your report beyond what is needed to describe the issue.

2) What we will do

When we receive a report, we will:

• Acknowledge your report.
• Investigate it and keep you informed of our progress.
• Tell you when the issue has been addressed.
• Credit you for the finding, if you wish, once a fix is available.

3) What we ask of you

While we investigate, we ask that you:

• Give us a reasonable time to investigate and address the issue before you make it public.
• Do not access, change or delete data that is not yours, and do not disrupt a machine or service in production.
• Do not use the issue to gain access to other systems.

4) Scope

This policy covers Magnum products, including the FlexBook 22, FlexBook XL, Rotary FlexFold, FlexCut, FlexRetail and Flex Auto-Loader, the software that runs on them, and magnumds.com.

For questions about personal data, see our Privacy Policy or write to privacy@magnumds.com.

5) Updates to this policy

We may update this policy from time to time. The effective date at the top of this page will be updated when we do.

6) Contact us

To report a vulnerability or ask about product security, contact:

Magnum Digital Solutions
770 Huronia Road, Barrie, ON L4N 6C6, Canada
Phone: +1 (705) 739-2267
Email: security@magnumds.com (Attn: Product Security)

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