Privacy Policy

Magnum Digital Solutions (“MagnumDS”, “we”, “us”, “our”)‍

Address: 770 Huronia Road, Barrie, ON L4N 6C6, Canada
Phone: +1 (705) 739-2267
Email: sales@magnumds.com
Privacy contact: sales@magnumds.com (Attn: Privacy Officer)

Effective date: January 28, 2026

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website (the “Site”), request a quote, contact us, or otherwise interact with us.

If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), additional rights and disclosures apply under the GDPR/UK GDPR.

1) Who is responsible for your personal data (Controller)

For personal data collected through this Site and our sales/marketing/support activities, the data controller is:

Magnum Digital Solutions
770 Huronia Road, Barrie, ON L4N 6C6, Canada
Email: sales@magnumds.com (Attn: Privacy Officer)

2) What personal data we collect

We may collect the following categories of personal data:

Information you provide:

• Name, company name, job title (if provided)
• Email address, phone number, address (if provided)
• Message content when you contact us or request a quote
• Details related to your inquiry (product interest, requirements, timelines)
• Any information you submit through HubSpot forms or other Site forms

Information collected automatically:

• IP address and general location (derived from IP)
• Device and browser information
• Pages visited, time spent, clicks, referring/exit pages
• Cookie identifiers and online identifiers

Business communications:

• Emails and correspondence with our team
• Notes related to inquiries, quotes, and customer support interactions

We do not intentionally collect sensitive personal information through the Site. Please do not submit sensitive information (e.g., health data, government IDs) through Site forms.

3) How we use your personal data

We use personal data to:

• Respond to inquiries and quote requests
• Communicate with you about products and services
• Provide customer support and service-related communications
• Improve Site performance and user experience
• Measure marketing effectiveness and website performance
• Maintain Site security, prevent fraud, and troubleshoot issues
• Comply with legal obligations and maintain business records

4) Legal bases for processing (GDPR/UK GDPR)

Where GDPR/UK GDPR applies, we process personal data only when we have a lawful basis, including:

Contract / steps prior to contract:

• To respond to quote requests and provide requested information
• To manage communications related to potential or actual purchases

Legitimate interests:

• To operate, secure, and improve our Site and services
• To understand how visitors use the Site (analytics)
• To measure and improve B2B marketing performance
• To prevent fraud and maintain IT security

Consent (where required):

• For non-essential cookies/trackers (e.g., analytics and marketing cookies in the EEA/UK)
• For marketing communications where consent is required by applicable law

Legal obligation:

• To comply with tax, accounting, and regulatory requirements
• To respond to lawful requests from authorities

You can withdraw consent at any time (see Section 10).

5) Cookies, analytics, and advertising technology

We use cookies and similar technologies to operate the Site and to understand and improve performance. Depending on your region, we may present a cookie banner to collect consent for non-essential cookies.

5.1 Webflow

Our Site is hosted on Webflow. Webflow may process certain technical data required to deliver and secure the Site (e.g., IP address, logs, and performance data).

5.2 Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how visitors interact with the Site (e.g., pages visited, session duration, general traffic sources). GA4 may use cookies and collect online identifiers and device/usage data.

5.3 LinkedIn Insight Tag (LinkedIn Pixel)

We use the LinkedIn Insight Tag to:

• measure performance of LinkedIn ads (conversion tracking)
• build audiences for advertising (retargeting, where enabled)
• understand professional demographic insights in aggregate (as provided by LinkedIn)

LinkedIn may collect or receive data such as IP address, device information, and event data (e.g., page views or conversion actions), and may associate it with your LinkedIn account if you are logged in.

5.4 HubSpot

We use HubSpot for forms, CRM, marketing communications, and lead management. HubSpot may collect data you submit (e.g., contact form details), as well as usage data and cookie identifiers where enabled.

5.5 Managing cookies

You can manage cookies by:

• Using any cookie banner/preferences tool provided on the Site (where available)
• Adjusting your browser settings to block or delete cookies

Blocking cookies may affect Site functionality.

6) How we share personal data

We may share personal data with service providers who help us operate the Site and business, such as:

• Webflow (site hosting and delivery)
• Google (GA4 analytics)
• LinkedIn (advertising measurement and retargeting)
• HubSpot (forms, CRM, email and marketing operations)
• IT and security providers (as needed for hosting, monitoring, and protection)
• Professional advisors (legal/accounting) where necessary

We may also disclose personal data:

• If required by law or in response to lawful requests
• To protect our rights, safety, and property, or the rights of others
• In connection with a business transaction (e.g., merger, acquisition, or asset sale)

We do not sell personal data in the ordinary sense of “selling” customer lists.

7) International data transfers (important for EEA/UK visitors)

We are located in Canada and our service providers may process personal data in Canada, the United States, and other countries.

If GDPR/UK GDPR applies and personal data is transferred outside the EEA/UK, we rely on appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) and/or other lawful transfer mechanisms
• Additional safeguards where appropriate

You can request more information about transfer safeguards by emailing sales@magnumds.com.

8) Data retention

We keep personal data only as long as necessary for the purposes described in this Policy, including legal, accounting, and operational needs.

Typical retention practices:

• Inquiry and quote communications: retained as needed to manage relationships and business records
• Customer communications and support records: retained for service continuity and warranty/service history
• Marketing records (HubSpot): retained until you opt out or we no longer need them for the intended purpose
• Analytics data: retained based on our GA4 and HubSpot configuration settings and business needs

We may retain certain data longer where required by law or to establish, exercise, or defend legal claims.

9) Security

We use reasonable administrative, technical, and organizational measures to protect personal data. However, no online system is completely secure, and we cannot guarantee absolute security.

10) Marketing preferences and opt-out

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails (if provided)
• Emailing sales@magnumds.com with your request

Even if you opt out of marketing messages, we may still send non-marketing communications (e.g., responding to inquiries, quote follow-ups you requested, service notices).

11) Your rights (GDPR/UK GDPR)

If you are in the EEA/UK, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data (in certain cases)
• Restrict processing (in certain cases)
• Object to processing, including direct marketing
• Request data portability (in certain cases)
• Withdraw consent at any time (where we rely on consent)
• Lodge a complaint with your local supervisory authority (EEA) or the UK Information Commissioner’s Office (UK)

To exercise these rights, contact sales@magnumds.com. We may request verification of your identity.

12) Canadian privacy rights

If you are in Canada, you may request access to and correction of personal information we hold about you, subject to limited exceptions under applicable law. Contact sales@magnumds.com.

13) Children’s privacy

Our Site is not intended for children under 16 (or the minimum age required by local law), and we do not knowingly collect personal data from children.

14) Third-party links

The Site may contain links to third-party sites. We are not responsible for third-party privacy practices. Please review their privacy policies.

15) Changes to this Privacy Policy

We may update this Policy from time to time. The effective date will be updated. Continued use of the Site after changes means you accept the updated Policy.

16) Contact us

Magnum Digital Solutions
770 Huronia Road, Barrie, ON L4N 6C6, Canada
Phone: +1 (705) 739-2267
Email: sales@magnumds.com (Attn: Privacy Officer)

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